We built this intake agent — Ellie — for a multi-state home-services chain. It answers every call and text, qualifies the job, and books it straight into ServiceTitan, 24/7. Below is exactly how, step by step, down to the calls it makes to the ServiceTitan API.
Built on ServiceTitan here — the same agent runs on any major home-services platform
One agent · four jobs
Answers every call and text on the first ring — voice or SMS.
Qualifies the job and captures clean customer + address details.
Categorizes the work, routes to the nearest branch, books the slot.
None of it stops at 5pm, on weekends, or during an overflow rush.
Every step is one conversation. The teal chip on each step is the actual action the agent takes in ServiceTitan.
Ellie answers instantly — voice or text, any hour.
The caller describes it in plain words: “there's water pooling under my kitchen sink.”
Confirms they're in the service area, then collects name, service address, phone, and email.
Pulls your live job-type catalog and your branches — so it uses your categories, not generic ones.
Matches the problem to your “Water Heater — Repair” job type and picks the nearest branch by address.
Writes a new customer and service location into ServiceTitan.
Creates a scheduled job on your dispatch board with the appointment and a summary of the issue.
Anything out of its lane — a live person, a solicitor, an upset customer — gets a warm transfer.
Messy human input on the left. A clean, booked job on the right — no one re-typed a thing.
What the caller said
What the agent created in ServiceTitan
This client runs its whole operation on ServiceTitan — their practice-management and workflow-orchestration platform — so that's where the agent reads and writes. But the platform is the swappable part. If you run Housecall Pro, Jobber, FieldEdge, Workiz, or ServiceFusion, the same agent is buildable for you — it just talks to your system instead. ServiceTitan's API happens to be unusually deep, which is why this build goes this far end to end.
How AI integrates with ServiceTitan — the full API pictureWhat it takes on the technical side
Tell us how customers reach you and what software you run — ServiceTitan, Housecall Pro, or anything else. We'll show you exactly which of these steps an agent can run for you.