# AI Agent Builder — One Agent Across Calls, Texts and Chat | Mei > Create an AI agent for calls, SMS and web chat, with memory across conversations and connected channels. Explore personal assistants and business applications. # AI Agent Builder AI Agent Builder One agent.A conversationthat continues. Create an AI that answers calls, replies to texts and chats on your website. Give it instructions and knowledge, then let people pick up the conversation across connected channels. [https://ai.messagesimproved.com/] Create an agent ↗See how it connects ↓ Our AI Agent Builder app operates under our [https://www.messagesimproved.com/] Messages Improved brand. Call · Tuesday Can you help me arrange an introduction? Of course. What's your name and what would you like to discuss? ↓ Context carried forward SMS · Wednesday · Same contact Following up on the introduction we discussed. You called about an introduction yesterday. What else would you like to add? Illustrative interaction · Recognized contact on connected phone/SMS channels. Voice callsSMS & web chatConversation historyConnected actions Continuity Different channels.The same relationship. People don't start from scratch every time they contact you. Your AI shouldn't have to either. Reach it in different ways Connect an agent to a phone number for voice and SMS, or add chat to your website. Return to the conversation Follow-up interactions can build on saved conversation history instead of starting over each session. Move from calls to texts For recognized contacts on connected channels, the agent can use earlier conversation context when the channel changes. Continuity depends on connected channels, contact identification and available history. An anonymous website visit isn't automatically linked to a phone caller. Multichannel output A call can lead to a text. The next step doesn't have to happen in the same channel. An agent can discuss scheduling on a call and send an approved calendar link by SMS when configured. Actions depend on enabled tools and integrations. Sending a booking link is different from booking an appointment. 01 · Voice conversation“Would you like a link to choose a time?” 02 · SMSApproved calendar link sent to the caller 03 · Follow-upConversation continues with earlier context Build your agent Give it a role.Connect it to your world. 01 Define its role Set its greeting, instructions, tone and the questions it should ask. 02 Add knowledge Provide reference material about your services or subject matter. 03 Connect channels and tools Choose how people reach it and which supported actions it can take. 04 Review and refine Use conversation records to improve its instructions and handling. Applications One platform. Different responsibilities. Personal and executive assistance Handle incoming calls, collect messages and help coordinate follow-ups. [/ai-for-telecoms/executive-assistant] Explore AI voicemail → Business communications Answer questions, gather information and connect conversations to configured workflows. [https://www.textmei.com/enterprise] Explore enterprise services → Subscriber AI services Offer AI through ordinary calls and SMS, with operator-specific provisioning and integrations. [https://www.textmei.com/ai-for-telecoms] Explore AI for telecoms → Creator accessFor you. On your behalf. An assistant that worksprivately with you, too. Your agent has a different relationship with you. It takes your instructions and briefs you privately, while representing you to others within the boundaries you set. Review messages privately, give your agent instructions and set preferences for how it handles conversations with others. Your private conversation with your AI What messages need my attention? There's a follow-up about an introduction. Would you like the details? Until Friday, take a message rather than offering a meeting. I'll apply that instruction through Friday. Questions What to know before you build. Can one agent handle calls and text messages? Yes. An agent can use a phone number for voice calls and SMS, with web chat available as another channel. Availability depends on its configuration and supported number capabilities. Will it remember a previous call when someone texts? It can use saved history for a recognized contact across connected phone and SMS conversations. This depends on contact identification, available history and configuration; it does not automatically identify the same person on every channel. Can it take actions outside the conversation? Supported tools and integrations let an agent take configured actions, such as texting a calendar link during a call. Each action must be enabled; capabilities vary by agent and integration. Can I talk to it differently from everyone else? Yes. Creator access lets you privately review messages and give instructions, while other people interact with the agent according to its configured role. Private access requires creator verification. Build something people can keep talking to. Start with a useful role, connect the channels you needand improve the agent through real conversations. [https://ai.messagesimproved.com/] Create an agent ↗ [https://www.textmei.com/developers] Developer tools and APIs → --- *This page is available in markdown format for AI/LLM consumption.* *Human-readable version: https://www.textmei.com/products/ai-agent-builder*