# Telecom AI Service Details — Subscriber Assistants & Integration | Mei > How Mei’s AI platform supports SMS and voice assistants, personal call handling, summaries and connected actions. Explore Voxie, the MTN Congo deployment and voice-agent examples. # How Mei’s telecom AI services work Mei is the company. Voxie is a subscriber-facing product. Mei’s shared AI platform combines agent-building tools with the backend that runs its generative AI products. An operator service can use that platform under the operator’s own brand. ## Two subscriber services ### An assistant subscribers call or text A familiar number or short code for questions, learning, writing and everyday advice. The AI responds over SMS or voice, with no separate app required for those channels. - Choose the assistant’s personality and knowledge - Use conversation context for relevant replies - Offer access through a number, short code or digital channel Voxie is a public product example; eYano is an operator-branded SMS deployment. ### An assistant that handles incoming calls A subscriber chooses when the AI should answer on their behalf. The assistant captures who is calling and why, takes a message, or follows an agreed transfer or action rule. - Answer selected, missed or busy calls - Capture the caller’s purpose and requested next step - Deliver a summary through the selected channel An operator pilot combines existing voice capabilities with subscriber settings and network routing. ## A personal-assistant call 1. **Subscriber enables the service:** They choose when the assistant answers and how they receive summaries. 2. **The network routes the call:** Agreed forwarding or routing rules identify which subscriber the call is for. 3. **The AI handles the conversation:** It asks the caller’s name and purpose, then takes a message or follows the subscriber’s permitted rules. 4. **The subscriber receives the result:** A concise recap, with recording or transcript access and follow-up configured for the service. ## Capabilities and configuration ### Answering calls Platform: AI handling for inbound calls and transfer tools. Configured together: Forwarding rules, subscriber identity and when to hand off. ### Real-time voice Platform: Speech input and spoken responses in a conversation. Configured together: Target language, accents, voice, latency and fallbacks. ### Screening & caller identity Platform: Ask who is calling, why, and what needs attention. Configured together: Verified identity or spam reputation requires an agreed data source. ### Call summaries Platform: Conversation records and summary processing. Configured together: Summary format and delivery through SMS, email or an app. ### Recordings & transcripts Platform: Recording and transcription components. Configured together: Subscriber choices, access, retention and the service’s recording rules. ### Calendar & other actions Platform: Booking links and connections to permitted workflows. Configured together: The calendar or business system, account access and user authorization. ### Network & digital channels Platform: Voice, SMS, web chat and service APIs. Configured together: The operator’s interfaces, provisioning, billing and subscriber settings. ## Examples to explore ### Voxie: Subscriber experience See how people reach an AI by phone number. The public directory includes Voxie and Rhodey, with different personalities and supported channels. Public numbers have regional access and usage limits. We can arrange a walkthrough for teams outside the supported regions. https://voxie.network/#try-voxie ### eYano on MTN Congo: Operator deployment An operator-branded AI assistant delivered over SMS in the Republic of the Congo, including access from basic phones without an app or data plan. An SMS integration reference; it does not imply personal call answering is deployed on MTN. https://www.textmei.com/ai-for-telecoms/case-studies/mtn-congo-eyano ### Ella: Voice conversations and actions A business intake agent that handles calls, collects job details and connects to a ServiceTitan booking workflow. The case study explains the integration and includes a public demo. A related business example, not a personal subscriber assistant. The public demo collects intake but does not dispatch a job. https://www.textmei.com/case-studies/ella ## Platform and integration - **Mei’s AI platform:** Agent configuration, conversation handling, model connections and tools for authorized actions. The same backend supports our generative AI products. - **Your subscriber service:** Your brand, activation experience, subscriber settings, retail prices and customer channels. - **The joint integration:** Call and message routing, subscriber identity, provisioning, notifications, billing and target-language testing. Agent builder and APIs: https://www.textmei.com/developers ## Subscriber revenue options An included allowance, paid top-ups, a monthly AI add-on or a premium plan bundle. Optional sponsored recommendations can fit some services. The operator sets retail prices and usage allowances. Operator fees and partnership terms are discussed privately. Illustration: paying subscribers multiplied by retail subscription price gives gross subscription revenue, before costs and any revenue-share arrangement. ## Pilot discussion Choose a call/text assistant, a personal call assistant, or a limited group testing both. Agree the target language, routing, subscriber settings, delivery channels and first permitted action. Evaluate call quality, useful responses, completed tasks, feedback and repeat use before expanding. Presentation PDF: https://www.textmei.com/presentations/mei-telecom-operator-overview.pdf Editable PowerPoint: https://www.textmei.com/presentations/mei-telecom-operator-overview.pptx Contact: es@textmei.com --- *This page is available in markdown format for AI/LLM consumption.* *Human-readable version: https://www.textmei.com/telecom-details*