Reach it in different ways
Connect an agent to a phone number for voice and SMS, or add chat to your website.
Create an AI that answers calls, replies to texts and chats on your website. Give it instructions and knowledge, then let people pick up the conversation across connected channels.
Our AI Agent Builder app operates under our Messages Improved brand.
People don't start from scratch every time they contact you. Your AI shouldn't have to either.
Connect an agent to a phone number for voice and SMS, or add chat to your website.
Follow-up interactions can build on saved conversation history instead of starting over each session.
For recognized contacts on connected channels, the agent can use earlier conversation context when the channel changes.
Continuity depends on connected channels, contact identification and available history. An anonymous website visit isn't automatically linked to a phone caller.
The next step doesn't have to happen in the same channel. An agent can discuss scheduling on a call and send an approved calendar link by SMS when configured.
Actions depend on enabled tools and integrations. Sending a booking link is different from booking an appointment.
Set its greeting, instructions, tone and the questions it should ask.
Provide reference material about your services or subject matter.
Choose how people reach it and which supported actions it can take.
Use conversation records to improve its instructions and handling.
Handle incoming calls, collect messages and help coordinate follow-ups.
Explore AI voicemail →Answer questions, gather information and connect conversations to configured workflows.
Explore enterprise services →Offer AI through ordinary calls and SMS, with operator-specific provisioning and integrations.
Explore AI for telecoms →Your agent has a different relationship with you. It takes your instructions and briefs you privately, while representing you to others within the boundaries you set.
Review messages privately, give your agent instructions and set preferences for how it handles conversations with others.
Yes. An agent can use a phone number for voice calls and SMS, with web chat available as another channel. Availability depends on its configuration and supported number capabilities.
It can use saved history for a recognized contact across connected phone and SMS conversations. This depends on contact identification, available history and configuration; it does not automatically identify the same person on every channel.
Supported tools and integrations let an agent take configured actions, such as texting a calendar link during a call. Each action must be enabled; capabilities vary by agent and integration.
Yes. Creator access lets you privately review messages and give instructions, while other people interact with the agent according to its configured role. Private access requires creator verification.
Start with a useful role, connect the channels you need
and improve the agent through real conversations.